She sort of offered to see if the manager might give me one free. When I called, the girl had an attitude about it, saying that she never had a problem putting two rats in a box because she had snakes and thats just what she did. It took us two hours to get the rats, we had to kill them to get them out of the car. Luckily, this happened while we were parked and not driving. On the way home, two of the rats (the ones in the box together, escaped the box. I must take a minute to mention the rats were much higher than advertised and there was a lame excuse about why. We specifically asked if they would be okay in that box. When the young lady god the rats, she put two of them in one box. Finally, they joked about being rude and helped us. Yea, they carried on a conversation of their own, spoke to us, and then went back to their personal conversation. We stood idly buy while two of them talked about tortoises, finally they stopped to help us. The employees are inconsiderate and inefficient. However, it was worse than any pet store should smell. Upon entering the store, it smelled awful. I hope this will help all those in search of a lovable companion to avoid the consequences & heartache that Pet City caused us. We are without our little Min Aussie Shep this Christmas & a sad lesson for my 13 yr old. Not only for the wrong doing morally, but personally & financially, they should shut down this place. Then ship them to places like Pet City, makes me sick! I plan on suing this establishment. These people are trying to make money off of people in the worst way & making it appear the sire or dame parents are of stellar bloodlines! Which I bet those places inject hormones to speed up the mating process for these poor animals & take the babies away from their mothers before they are truly healthy & ready.
I smell a huge stinky rat or shall I say puppy mill, totally makes me sick. Realizing that both animals were from the same pedigree owners out of McPherson, Ks called "Canterbury Tails Pets" 2 different breeds same owner. The pedigree info we were given 3 yrs ago after purchasing the Japanese Chin in 2009, was in comparison to the pedigree of the Min Australian Shep. But after losing our Min Aussie we further looked into records. Thats why we thought this past year to purchase a new family pet thru them. Not knowing to much information we didnt think it was to abnormal. This was the worst part of furthering our investigating: We purchased a Japanese Chin 3 years prior from Pet City, whom suffered the same illnesses(shes healthy now). We decided to further investigate before we considered looking at another puppy from Pet City. Ultimately he said I dont need to offer you an exchange, but considering the circumstances I will, but there are no refunds. I was trying to be diplomatic considering she was sick within the 12 hrs of purchasing. Stating negligence was on our behalf within the 12 hrs we had her. Mr Frank clearly appeared put out, exasperated & defensive. Finally after several attempts of calling, finally reached him on 12-18-12. Was expecting the owner to get back with me, he never did. Saturday morning I received a call saying our little puppy was dead, I was flabbergasted! After spending $861.00 with them Tuesday & Wednesday $281.00 at the Vet she was gone.
Called the following day & left message with their staff, in which said someone would get back with me.
That was the 13th, called later that afternoon,they said she was responding well. I called up Pet City & informed them of her behavior they said to bring her in so they would care for her & take to their vet. The following morning poor baby was still responding the same way, listless & laying in her urine. They kept her for several hours w/specific instructions toward the evening in which we picked her up & followed, she appeared ok. She was diagnosed of having hypo glycemia & frail. Not even 12 hrs later we were at our local vet do to her listless behavior & laying in her urine. Purchased a puppy from there Tuesday 12-11.She was a Christmas present for my daughter.
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